Protection of Personal Information Act (POPIA) Policy

Effective Date: 1 December 2024

Welcome to heritagehaus.com, a platform connecting international buyers with property opportunities in Cape Town, South Africa. Your privacy is important to us, and we are committed to protecting your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

1. Purpose of Data Collection

We collect and process personal information to provide property-related services, including:

Assisting international buyers in identifying properties.
Facilitating property sales.
Managing properties as per client requirements.

2. Types of Data Collected

We may collect the following personal information:

Contact Information: Name, email address, phone number, and country of residence.
Property Preferences and Details: Desired property features, budget, and additional requirements for purchasing, selling, or managing properties.
Financial Information: Required for property transactions and management.

3. Lawful Basis for Processing

We process your personal information based on:

Your Consent: When voluntarily providing information via our website.
Contractual Necessity: To fulfill contractual obligations, such as facilitating property transactions.
Legitimate Interests: To enhance services and respond effectively to inquiries.

4. Use and Sharing of Data

Your personal information will only be used for the purposes mentioned above. We do not sell your data to third parties. However, we may share your data with:

Trusted Property Professionals: Agents, attorneys, or other specialists involved in your property transaction or management.
Service Providers: Providers supporting website operations, bound by strict confidentiality agreements.

5. Security Measures

We employ robust security measures to safeguard your personal information, including:

Encryption protocols for data transmission.
Secure data storage on protected servers.
Access controls to ensure only authorized personnel handle your information.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes stated above or as required by law. When no longer needed, data is securely deleted.

7. Your Rights

Under POPIA, you have the right to:

Access the personal information we hold about you.
Request Correction of inaccurate or outdated information.
Request Deletion of information no longer necessary for processing.
Withdraw Consent for the processing of your data at any time.

To exercise these rights, please contact us using the details provided below.

8. International Data Transfers

As an international platform, your information may be transferred outside South Africa to deliver services effectively. All transfers comply with POPIA, ensuring adequate protections for your data.

9. Contact Information

For queries, concerns, or to exercise your POPIA rights, contact our Data Protection Officer:

Phone: +44 75 938 01813
Email: info@heritagehaus.com

Changes to This Policy

This policy may be updated periodically. The most current version will be available on our website, and significant changes will be communicated to you directly.

By using heritagehaus.com, you consent to the processing of your personal information in accordance with this policy.