HeritageHaus.com Shop Policy
Effective Date: 1 December 2024
Welcome to HeritageHaus.com, a lead generation platform dedicated to connecting international investors with property buying, selling, renting, and maintenance services in Cape Town. This Shop Policy outlines the terms and guidelines for using our website, the services we offer, and how we handle your information.
1. Service Overview
- HeritageHaus.com provides a platform to connect users with trusted property professionals in Cape Town. Our services include:
- Buying property
- Selling property
- Renting property
- Property management and maintenance services
- Note: We do not directly sell, lease, or manage properties. Our role is to facilitate connections between users and service providers.
2. Use of HeritageHaus.com
- By using our website, you agree to comply with this Shop Policy, our [Terms of Service], and our [Privacy Policy].
- You acknowledge that HeritageHaus.com is not responsible for the actions or performance of third-party service providers introduced through our platform.
- All agreements regarding services (e.g., buying, selling, renting, maintenance) are between you and the respective service provider.
3. Lead Generation and Referral Process
- To connect with property service providers, you may need to submit specific information about your property needs.
- By submitting a lead form, you consent to HeritageHaus.com sharing your information with relevant service providers to fulfill your request.
- Service providers will contact you directly based on the information provided, and further interactions will be handled by them.
4. Privacy and Data Use
- We are committed to protecting your personal information. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your data in line with South African privacy laws (POPIA).
- Your contact details and property preferences may be shared with selected property professionals relevant to your request.
- You can request the removal of your data at any time by contacting us at info@heritagehaus.com.
5. Payment Terms
- HeritageHaus.com does not charge users for lead generation services.
- Any costs or fees related to property transactions, maintenance, or other services will be communicated directly by third-party service providers.
- All financial arrangements are made directly with the service provider.
6. Limitations of Liability
- HeritageHaus.com facilitates introductions to third-party property professionals but does not guarantee their services, availability, or pricing.
- We are not liable for disputes, damages, or financial losses arising from interactions with service providers. Users should perform due diligence and ensure proper contracts or agreements are in place with third-party providers.
7. Refund and Cancellation Policy
- As a lead generation service, HeritageHaus.com does not engage in financial transactions with users and does not offer refunds or cancellations.
- To discontinue communication with a service provider, please contact them directly.
8. Communication and Customer Support
For questions or support, contact us at:
- Email: info@heritagehaus.com
- Phone: +44 75 938 01813
- Operating Hours: Monday to Friday, 9 am – 5 pm (Cape Town Time)
We aim to respond to inquiries within 1-2 business days.
9. Cookies and Tracking
- Our website uses cookies and tracking technologies to enhance your user experience. By using HeritageHaus.com, you consent to our use of cookies as outlined in our [Cookie Policy].
- You can adjust your cookie settings in your browser at any time.
10. Changes to This Policy
HeritageHaus.com reserves the right to update this Shop Policy as needed. The latest version will always be available on our website.
Thank you for choosing HeritageHaus.com. We look forward to assisting you with property opportunities in Cape Town!